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Charge 2 screen is blank at all times

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‎05-28-2019 23:28 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎05-28-2019 23:28 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

My Charge 2 screen stopped working yesterday. I know its on because of the flashing green light underneath the unit. However pressing the button on the side to turn the screen on does not work. If I hold it down for a couple of seconds I feel it vibrate. As if it toggled on the option it currently was on. I have tried the restart steps in the official documentation. No Joy. I cannot tell if it does charge successfully though as the battery icon does not display even when connected to a power supply. The screen is just blank at all times.

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‎05-29-2019 10:41 - last edited on ‎06-17-2025 07:10 by Fitbit Moderator

‎05-29-2019 10:41 - last edited on ‎06-17-2025 07:10 by Fitbit Moderator

@Alex_Uchiha Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Charge 2 display not working and thank you for troubleshooting this issue. Since the issue persist I have created a ticket for you so our Support team can further assist you. You will receive an email from them.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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