Charge 2 screen just black...display has gone

[Bauwens]

 I have the charge 2 for quite some time (2 years). Very happy with the product, sharing how good it is with friends and anyone interested. 

since today the fitbit is showing nothing but a black screen. 

The fitbit is still working (as I can see the steps or heart beat changing) in the app. Battery fulled charged.

What is wrong?

I purchased on-line in webshop fitbit...

I hope the screen is not broken or so (I recently purchased a quite expensive new leather band);

Thanks for ideas...

[SunsetRunner]

Try a RESTART and do it several times if necessary.

[RikaM]

I'm having the same issue.  I have restarted my device several times and continue to not see the display.  

[SunsetRunner]

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@RikaM wrote:

I'm having the same issue.  I have restarted my device several times and continue to not see the display.  

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Contact Customer Support.

[Smides]

Mine is doing the same. I woke up yesterday and the screen had a white line on the side then when I hit the side button the display moved from side to side. About an hour later screen totally black but is still working through the app? Any solutions yet?

[Leahdp]

<My husband is having the same problem with his that he has had for about a year and a half.  It was fine before he charged it but black screen after but is still tracking everything. Anxious to see if anyone figures it out.  I hate for him to have to buy a new one already. 

[Bauwens]

I restarted now 5 times...no effect

[RikaM]

Contact customer care.

[Leahdp]

That is what I told my husband to do also because restarted didnt fix his either. 

[Bauwens]

 I contacted customer care...they were very efficient in replying. Did some tests and now sent me a replacement at no cost. Great service!

[Leahdp]

My husband had his 2 years and they only offered him a 25% discount on the purchase of a new one.  I would think it should last more than 2 years.  I am disappointed and hope mine doesn't fail after 2 years also. 

[Yousayjump]

Bauwens, great that Fitbit is replacing your charge 2 even after the 1 year warranty is over. I have had my Fitbit for 18 months, and this is the third time I have had an issue with their product (bluetooth not functional, straps come apart, and now black screen!) When under warranty, the customer service is exceptional, but after the initial year runs out, they typically only offer a 25% discount on next purchase, which is what they offered me. I would not pay money for another Fitbit product, as they have so many product dysfunctions, as can be seen throughout the forums. I am disappointed that the company is following the great capitalist tradition of planned obsolescence. It is ironic that for this company's future, time is not on their side. Better made products will fill the void.

[DuckyNicki13]

Did I read this correctly, that you have had your charge 2 for 2+ years and are receiving a new one at no cost?

I am having the same problems- no display on the tracker after charging it the other day (it was working totally fine before putting it on the charger). I tried a reset several times as was suggested in the forums and there was no change to the display. I contacted support and the girl was anything but helpful- she didn't offer any suggestions besides a restart. After I told her that I've tried a restart so many times that I lost count, she said that there are no other troubleshooting tips to try beyond that, and since my device is over a year old it's not covered under warranty anymore and if I want a device that works, I have to buy a new one. I find it very hard to believe that there's nothing else I can try to do to get my display working again beyond a simple reset of the device and my only option is to spend money I don't have on a new tracker. How did you contact support- chat, email, phone, etc? I'll be reaching out to them again today as I was extremely unhappy with the "help" I received yesterday (which I, as politely as possible, expressed to the rep helping me thru chat) and felt like the only thing she was interested in was selling me a new device. 

[DuckyNicki13]

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@Leahdp wrote:

My husband had his 2 years and they only offered him a 25% discount on the purchase of a new one.  I would think it should last more than 2 years.  I am disappointed and hope mine doesn't fail after 2 years also. 

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This is EXACTLY the same offer I was given by the CS rep yesterday! I was told that there's nothing more I can try to do to fix the display besides the soft reset of my device, and if that doesn't work, my only option is to buy a new device. A tracker like this should last much longer than a year and a half! What also really bothers me is that there seems to be absolutely no guidelines for CS reps to follow since some customers are receiving brand new trackers at no cost while others are being directed to buy new ones. It makes absolutely zero sense to me. 

[Bauwens]

My fitbit was between 1 and 2 years when having the issue of the black screen - was indeed replaced at no cost 😊

Vr groet,
Pieter Bauwens
+32 475 75 17 16

[Yousayjump]

Looks like Europe has an extra year warranty (is that the case Bauwens?). Probably due to better consumer protection laws.

[Heather8487]

I am curious how you got a free replacement?

my Charge 2 is less than 2 years old. Display has just quit working. Restart didn’t help. I contacted Customer Support and only got a 25% coupon as my 1 year Warranty has expired. 

Any tips? Thanks. 

[Bauwens]

I did nothing specific.
Just raised the question and a replacement was proposed.
Good luck!

Vr groet,
Pieter Bauwens
+32 475 75 17 16

[Jules0821]

They do this on purpose so you buy a new one...Fitbit customer service was no help...25% is nothing if h have to throw your money every 2yrs...what a waste...never again!

[_sidani_]

Mines did too, I know it still works Because it vibrates and the green lights. I have had me for a very long time and it just when black. I will to have me Fitbit back working. I have tried everything and the screen is still black.