help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 screen just black...display has gone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-23-2018 05:34 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

‎04-23-2018 05:34 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

 I have the charge 2 for quite some time (2 years). Very happy with the product, sharing how good it is with friends and anyone interested. 

since today the fitbit is showing nothing but a black screen. 

The fitbit is still working (as I can see the steps or heart beat changing) in the app. Battery fulled charged.

What is wrong?

I purchased on-line in webshop fitbit...

I hope the screen is not broken or so (I recently purchased a quite expensive new leather band);

Thanks for ideas...

Best Answer
Labels:
24 REPLIES 24

‎06-19-2021 09:43

‎06-19-2021 09:43

My charge 2 and my husband’s did this on the very same day. Could it be a planned obsolescence thing by Fitbit? 

Best Answer

‎06-19-2021 10:45

In response to Ldyliz

‎06-19-2021 10:45

Same thing on mine this morning.

Best Answer

‎06-19-2021 23:05

‎06-19-2021 23:05

Mine went black too, even from the app the clock face is empty, I contact the service they just sent me back to this website..

Best Answer

‎06-21-2021 10:14

In response to msclarke

‎06-21-2021 10:14

We ended up just getting him a new one
Best Answer
0 Votes

‎06-21-2021 21:39

In response to Ldyliz

‎06-21-2021 21:39

My screen went black too! I’m guessing it is a planned phase out of the product. It is too coincidental that all these trackers went out with a black screen at the same time. Shame on Fitbit for not having a fix for this! I was very happy with the product up until this incident. If this is how they treat their customers I’m not sure I will continue with a replacement purchase from them. 

Best Answer