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Charge 2 screen not turning on

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‎07-01-2020 06:27 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎07-01-2020 06:27 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

My charge 2 screen has turned blank. I have tried doing resets on it, it still syncs to my phone and the green lights at the back still flash. It charges fine but no screen. Any ideas? Thanks in advance.

 

Moderator Edit: Clarified subject

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‎07-01-2020 22:32

‎07-01-2020 22:32

Hello @Sarahb1234, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Before we can move forward, I'd like to make sure that you tried the correct restart process, therefore, please check the following steps and contact me back if further assistance is needed:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.

 

I'll be here, let me know if you have any additional questions. 

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