Charge 2 screen shows white horizontal line

[Leerae]

I have a blank screen apart from a single white horizontal line across. It’s still counting my steps and heart rate, but no display 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Leerae It's great to see that you've visited the Fitbit Community!

Let me help you with your display not working. It is suggested that you restart your tracker for any display issue. Still I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[Leerae]

It didn’t work. I pressed the button for 4 seconds, it vibrates and the white line displayed.

Sent from my iPhone

[Wosmiles]

My Fitbit in syncing and working but the screen is blank and when I push the button, white vertical lines flash up on the screen. I have tried to reset but it does nothing after I’ve held the button for 4 Seconds. Please help. Lisa 

[Uaapse]

I"m having similar issues.  Looking for resolution.

[Gbiggs]

I had this same problem for two days and now the screen is all black but still syncs. 

[Uaapse]

Have you been able to fix this? 

[Leerae]

No. It’s still displays a white bar. It happened when I changed the clock face. Otherwise everything else is working.
Ta

Sent from my iPhone

[Wosmiles]

No, sadly not. I’m lost without it but can’t afford another!

Lisa

Sent from my iPhone

[Gbiggs]

I was told I need to replace the Fitbit and was sent a link for a discount. It was not able to be reset.

Gwendolyn Biggins

[Gbiggs]

No the screen went blank and customer support could not reset it. I was send a discount link to replace the unit.

[Uaapse]

Thanks for letting me know! It's very frustrating, as this happened with
no warning!
Appreciate your insight!

[Uaapse]

Thanks. I guess a discount is better than nothing.