help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 screen turning off after a few minutes

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-09-2019 06:21 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-09-2019 06:21 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

My Fitbit Charge 2 screen is blank. I had this problem about a year ago and was able to reset it and things were fine (I had to reset it every day for 2 weeks, but it eventually stopped going blank). Now it’s happening again. This time, I reset it and it’s on for about 5 minutes and then goes blank again. Sometimes I can reset it and it works, other times it won’t. I’ve had this problem for about a month. I reset it each morning, display lasts for a few minutes, then blank for the rest of the day. It’s not snapping out of it this time!

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-10-2019 09:06 - last edited on ‎06-17-2025 08:50 by Fitbit Moderator

‎06-10-2019 09:06 - last edited on ‎06-17-2025 08:50 by Fitbit Moderator

@Luther95 Welcome! Thanks for being part of our Community!

Let me help you with your Charge 2 screen and thank you for restarting your device. Since the issue persist please let our Support team know about this. I have created a ticket for you so the team will assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes