help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 screen went black and green

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-30-2021 01:42 - last edited on ‎01-30-2021 03:21 by Fitbit Moderator

‎01-30-2021 01:42 - last edited on ‎01-30-2021 03:21 by Fitbit Moderator

Yesterday my charge 2 screen went black and green light underneath is off. Battery had 35% and still showing 35% on app. Tried charging it for few hours anyway and didn’t help. Also tried holding in button for over 10 seconds. Can someone please tell me why this happened and what I should do now.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎01-30-2021 03:21

‎01-30-2021 03:21

Hi @AndyM55, welcome to our Fitbit Community. Regarding the screen issue that your Charge 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

In order to avoid any confusion on my end, I'd like to know if you restarted your Charge 2 as described in this help article. After this, monitor your tracker and see if the screen works properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎01-30-2021 08:49

In response to JuanJoFitbit

‎01-30-2021 08:49

Hi JuanJo,

 

Thanks for reply. Tried the plugging in and holding button and didn’t work. Don’t think there’s any other fixes for charge 2 as I can’t restart through the app. Had it for 3 and half years, is it just done now do you think?

Thanks

Best Answer
0 Votes

‎01-30-2021 09:35

In response to AndyM55

‎01-30-2021 09:35

I am also having similar problems. The screen is blank and doesn’t work. It suddenly started behaving this way without any warning. What could be the issue? Battery? 

Best Answer
0 Votes