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Charge 2 screen went black

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‎03-15-2019 13:03 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-15-2019 13:03 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

I just looked at my charge 2 for the time and saw that screen was black. The battery had a medium charge when I looked at it a couple hours ago. I thought maybe the battery was dead, but attached to the charger and it does not appear to be charging. Any suggestions? Solutions? Thanks!

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4 REPLIES 4

‎03-16-2019 10:35

‎03-16-2019 10:35

Welcome to the Fitbit Community @anhlarry. I'll be glad to assist you with your Charge 2 screen inquiry. Thank you for letting us know that tried charging your device and it doesn't appear charging. 

 

I recommend to follow the instructions of help article Why isn't my battery charging on my Fitbit device?

 

Let me know how it goes.

 

 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎03-16-2019 11:19

In response to AndreaFitbit

‎03-16-2019 11:19

Tried the restart multiple times and still the screen not working 

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‎03-26-2019 10:16

In response to Louise1990

‎03-26-2019 10:16

@Louise1990 Welcome! It's good that the community is growing! 

 

Sorry to hear about your damaged screen and for the delay in my reply. Also thank you for restarting your device. Since the issue persist please let our Support team know so they can further assist you. I noticed that you already have a ticket with them so I wanted to know if they were able to help you.

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-26-2019 16:57

In response to AlvaroFitbit

‎03-26-2019 16:57

No one ever contacted me.
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