Charge 2 seems to have lost Bluetooth connection

[Paulcharge2]

My charge 2 hr has lost its Bluetooth connection neither of my devices can find it. 

Moderator edit: updated subject for clarity 

[HeydyF]

Hey @Paulcharge2, welcome aboard! So in other words you haven't synced your Charge 2, right? Let me suggest you something, please restart your Charge 2 by following the instructions in this post. You can also try to reboot the Bluetooth on the devices that you are using to sync. 

Let me know if that works! 

[walkingwahine]

I am having the same issue.  Restarting the Charge 2 doesn't help.  Moving the dongle to a different slot doesn't help either.  Any other ideas?

[walkingwahine]

I have rebooted both my phone and my computer and that didn't help either.

[HeydyF]

Hey @walkingwahine, welcome aboard! Thanks for taking the time to try to fix this issue. Beside that, I'd like you to try something else, could you please try to sync your Charge 2 while it is plugged into the charging cable? Try to sync with your computer or your phone and let me know if it is syncing. 😉  

Have a nice day! 

[DarBar]

I’m having same issue. My Charge 2 hasn’t synced since last Tuesday. I’ve tried everything suggested here. 

[DarBar]

I’m having same issue. My Charge 2 hasn’t synced since last Tuesday. I’ve tried everything suggested here. Yesterday I removed it from my iPhone and tried to set it up again, but just keeps ‘looking’ for it. 

[walkingwahine]

Thank you for getting back to me.  I tried syncing to both iPhone and computer while plugged in and charging.  No go.

[LMCharge]

Mine has done the same thing. Have tried several devices and none are able to find my Charge 2. So far the troubleshooting suggestions have not worked either 

[Dan9704]

I am seeing the same.

I need to restart FitBit (press power button while charging) and reconnect it every morning.

I am not seeing a clear explanation from FitBit on this issues plus no indication on the phone or tracker what is going on here.