01-06-2018
09:48
- last edited on
09-08-2020
18:54
by
MatthewFitbit
01-06-2018
09:48
- last edited on
09-08-2020
18:54
by
MatthewFitbit
My charge 2 hr has lost its Bluetooth connection neither of my devices can find it.
Moderator edit: updated subject for clarity
01-09-2018 09:11
01-09-2018 09:11
Hey @Paulcharge2, welcome aboard! So in other words you haven't synced your Charge 2, right? Let me suggest you something, please restart your Charge 2 by following the instructions in this post. You can also try to reboot the Bluetooth on the devices that you are using to sync.
Let me know if that works!
01-09-2018 09:18
01-09-2018 09:18
I am having the same issue. Restarting the Charge 2 doesn't help. Moving the dongle to a different slot doesn't help either. Any other ideas?
01-09-2018 09:24
01-09-2018 09:24
I have rebooted both my phone and my computer and that didn't help either.
01-15-2018 05:10
01-15-2018 05:10
Hey @walkingwahine, welcome aboard! Thanks for taking the time to try to fix this issue. Beside that, I'd like you to try something else, could you please try to sync your Charge 2 while it is plugged into the charging cable? Try to sync with your computer or your phone and let me know if it is syncing. 😉
Have a nice day!
01-15-2018 06:14
01-15-2018 06:14
I’m having same issue. My Charge 2 hasn’t synced since last Tuesday. I’ve tried everything suggested here.
01-15-2018 06:16
01-15-2018 06:16
I’m having same issue. My Charge 2 hasn’t synced since last Tuesday. I’ve tried everything suggested here. Yesterday I removed it from my iPhone and tried to set it up again, but just keeps ‘looking’ for it.
01-16-2018 19:43
01-16-2018 19:43
Thank you for getting back to me. I tried syncing to both iPhone and computer while plugged in and charging. No go.
11-05-2018 06:46
11-05-2018 06:46
Mine has done the same thing. Have tried several devices and none are able to find my Charge 2. So far the troubleshooting suggestions have not worked either
01-06-2019 12:17
01-06-2019 12:17
I am seeing the same.
I need to restart FitBit (press power button while charging) and reconnect it every morning.
I am not seeing a clear explanation from FitBit on this issues plus no indication on the phone or tracker what is going on here.