Charge 2 short battery life

[TaccomXX]

Well, it seems my Charge 2 HR is doing the same as many others. I took it off charge 2 1/2 days ago reading 100% charged, several hours later it was still reading 100% charge, I was suspicious about it's longevity as multiple times I went to check my sleep logs and it was dead in less time than I thought it should be. Until about a month ago I was easily getting 5 days from it, then suddenly, 2 1/2 days max. last night it emailed me to say charge level low and was flashing low charge on the device. I've rebooted it and everything it connects to, tried a different power source, cleaned the contacts on the charger AND the device. 

Moderator edit: updated subject for clarity

[AlvaroFitbit · Accepted solution]

@TaccomXX It's great to see that you've visited the Fitbit Community!

I will gladly assist you with your Charge 2 battery life and thank you for troubleshooting this issue. It seems that you have tried the suggested troubleshoots so please let our Support team know for further assist you. I have created a ticket for you so they will contact you via email.

Let me know how it goes.

[pheff]

I also just started having the same problem.  It started about a month ago when battery life fell off a cliff.  I used to charge it weekly and now every day or two.

I have followed the troubleshooting tips.  How do I start a ticket with technical support?

Thanks,

[TaccomXX]

Ok, I took it off charge at 2am, 3 hours later it's telling me low battery, I checked it was syncing at 2am and it showed a full charge both on the fitbit and via the app. 

[TaccomXX]

After talking to support it is confirmed my battery is toast, and I shall shortly be the proud owner of a Fitbit Ionic replacing my Charge 2 HR. Thanks for the assist. 

[AlvaroFitbit]

@TaccomXX thank you for the update and sorry for the late reply.

Happy to hear that our Support team was able to help you and hope that you are already back on track with your new device.

I'll be around.