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Charge 2 showing simplified sleep and not tracking exercise

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‎01-17-2019 05:46 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-17-2019 05:46 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

I haven't had detailed sleep analysis since 5th January and I assumed the problem would resolve itself with the next system update but it's been two weeks now.  I've also noticed that exercise hasn't been tracked for about the same time - could the two things be related?

 

I've tried all the solutions online.  I've restarted my fitbit, force stopped the app, moved the location on my wrist, switched everything off and on again, but nothing seems to be working.

 

Now today, notifications from my phone have stopped!  Can anyone help?

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‎01-18-2019 08:50

‎01-18-2019 08:50

Hey @MichelleMCD, let me give you a warm welcome to the Community! I appreciate the time you have taken to fix these issues with your Charge 2. Since they persist, I have escalated your case with our Support team so they can further assist you. Please keep an eye on your inbox. 

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
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