07-10-2020
10:27
- last edited on
09-08-2020
09:24
by
MatthewFitbit
07-10-2020
10:27
- last edited on
09-08-2020
09:24
by
MatthewFitbit
any one know if there is a fix for this last update--husbands unit shows yesterdays data and will not charge, therefore will no sync. my unit now thinks I have it paired with bluetooth and will not sync without pairing it (yes, I know I said it thinks it is paired and ask me to pair it) never have paired it! Help, both units are now useless!
Moderator Edit: Clarified subject
07-15-2020
08:48
- last edited on
09-09-2024
14:18
by
MarreFitbit
07-15-2020
08:48
- last edited on
09-09-2024
14:18
by
MarreFitbit
@scarv Welcome to the Fitbit Community!
Let me help you with your Charge 2 not updating its data nor syncing. About your husband's tracker not updating, has this happened before? This may happen when there is a change in timezone (due to travel or DST changes). You can restart your device as this will help it reset the following midnight but it won’t remove the steps from the affected date.
Regarding your tracker not syncing, you can try the following:
Let me know how it goes.
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07-15-2020 12:47
07-15-2020 12:47
07-22-2020
09:02
- last edited on
03-12-2025
09:17
by
MarreFitbit
07-22-2020
09:02
- last edited on
03-12-2025
09:17
by
MarreFitbit
@scarv thank you for the update.
This isn't the expected behavior so I have created a ticket so our Support team can further assist you via email.
Keep me posted.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!
07-22-2020 10:39
07-22-2020 10:39