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Charge 2 shows a different distance then my iPhone app

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‎11-18-2020 20:33 - last edited on ‎11-19-2020 12:34 by

‎11-18-2020 20:33 - last edited on ‎11-19-2020 12:34 by

My phone app shows a slightly different distance from my Fitbit. The difference is about.01 mile how do I fix it?

 

 

Moderator edit: subject for clarity 

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‎11-19-2020 12:33

‎11-19-2020 12:33

Hi @Paulg123, it's nice to see you again in our Community Forums.

 

I am glad to assist you with your concern about the distance difference you see on your tracker and in the app. Thanks for the details shared. It's possible that you see this difference as your Fitbit device keeps tracking compared to the distance you see in the app which corresponds to the time when you tracker synced last time. I recommend manually syncing your device by following the instructions from this help article: How do I manually sync my tracker or watch?

 

Let me know how it goes.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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