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Charge 2 shows a high number of floors

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‎08-20-2019 06:32 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-20-2019 06:32 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

Just recently my device is showing that I am doing more floors then before.  Is anyone else seeing this?

 

 

Moderator edit: updated subject for clarity

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‎08-21-2019 09:44

‎08-21-2019 09:44

@Augsept A warm welcome to our Community!

 

Let me help you with your high floor count on your Charge 2. Your device uses it's altimeter to detect variance in altitude. It will count 1 floor for every 10 ft it detects you climbed. There are situations that may affect the floor count like stormy weather (that has an actual impact on atmospheric pressure), gusts of wind, an AC unit in a closed room or opening a door. I suggest you start by cleaning the back of the device with cotton and rubbing alcohol then use compressed air at a distance to clear the altimeter's opening (check the image for reference). Finally restart it.

 

Charge 2 altimeter.jpg

 

Let me know how it goes.

Alvaro | Community Moderator

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‎08-22-2019 06:28

In response to AlvaroFitbit

‎08-22-2019 06:28

Thank you for this information.
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