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Charge 2 shows black screen no green lights

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‎09-11-2019 07:52 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-11-2019 07:52 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

my fit bit is not working and it has no green light on the chargerand have tryed to reset it by holding the button down for 20 sec

 

 

Moderator edit: updated subject for clarity

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‎09-12-2019 06:31 - last edited on ‎03-14-2025 09:24 by Fitbit Moderator

‎09-12-2019 06:31 - last edited on ‎03-14-2025 09:24 by Fitbit Moderator

@tl3 Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your unresponsive Charge 2 screen and thank you restarting your device. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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