Charge 2 shows black screen with line

[Kris_tina84]

my fitbit hr2 was charged this morning(not fully charged but atleast 50%) and now its showing 1%  i plugged it in for about 20 mins still 1% I did a reset and it showed 100% then completely died no smiley face nothing. I plugged it back in and now I have a white line across the screen.

Help

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Kris_tina84 It's great to see you in the Community! 

Let me help you with your Charge 2 not working as it should and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

Let me know how it goes.

[Sundararaju]

My fitbit charge2 was showing few black lines over past few days and it has gone blank today. Does not turn on no matter how long it was charged. The green lights flash and the data syncs with the app indicating that it works. How do I fix this ?

[CCartner]

I am having the same issue and mine is less than 2 years old Charge 2

[Victor55]

Mine is doing same but I charged to 100%  been trying to get the support folks but all avenues to reach them are not working. 

Need help too

[CCartner]

Yes I I’ve done that and restarted it 3 times

Chad Cartner

[Joy8284]

I have same problem.  Cleared for a few hours the back to white lines.  Nothing else shows.   I have tried to run battery down and then charge - still same. Can't even see how much charge I have left and can't seem to reset it.