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Charge 2 shows incorrect floors and activities

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‎08-20-2019 10:40 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-20-2019 10:40 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

Friend and I both have charge 2. She says since software update it consistently gives wonky readings for activity and floors! If we pair each of ours with the others account will that tell us if it's the pebble or software or maybe firmware? She syncs with a widows laptop! I sync with kindle! She reset many times repaired as new device on hers! She did all the usual fixes!!!!!

Thanks

Rick G

 

 

Moderator edit: updated subject for clarity

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‎08-21-2019 09:52 - last edited on ‎01-31-2025 10:59 by Fitbit Moderator

‎08-21-2019 09:52 - last edited on ‎01-31-2025 10:59 by Fitbit Moderator

@jonessue12 Welcome! It's good that the community is growing! 

Let me help you with your friends Charge 2. Could you add more information about this issue? What is she noticing? She could also reach out to us so she can provide these details herself.

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-21-2019 13:31

In response to AlvaroFitbit

‎08-21-2019 13:31

Not sure what else I can tell you.  My Charge 2 is racking up literally hundreds of stairs daily since the update.  I get up in the morning and it shows 14 stairs or 23 stairs or something equally as ridiculous.  I've restarted it several times, unpaired and repaired it a couple of times.  No difference.

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