Charge 2 shows too many stairs

[Abbielou]

App showing I am doing at least 50 more stairs than is correct?

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Abbielou, welcome! Thanks for being part of our Community! 

Let me help you with your Charge 2 stair count. Your device uses it's altimeter to detect variance in altitude. It will count 1 floor for every 10 ft it detects you climbed. There are situations that may affect the floor count like stormy weather (that has an actual impact on atmospheric pressure), gusts of wind, an AC unit in a closed room or opening a door. I suggest you start by cleaning the back of the device with cotton and rubbing alcohol then use compressed air at a distance to clear the altimeter's opening (check the image for reference). Finally restart it.

Let me know how it goes.

[Abbielou]

Thank you, will try this, makes sense that the altimeter is stuck! and let you know


Sent from my iPad