04-13-2020
06:04
- last edited on
09-08-2020
10:02
by
MatthewFitbit
04-13-2020
06:04
- last edited on
09-08-2020
10:02
by
MatthewFitbit
My Charge 2 is awarding a flight credit every 30 seconds - 1 minute. I am pacing around in my kitchen to watch this on the app itself.
I have cleaned the altimeter hole on the back. I have restarted the device 7 times now and have restarted my phone. I have also uninstalled and reinstalled the app. The device continues to credit flights while walking on a flat surface indoors.
I know this may seem like a silly gripe but I actually strive for 150 flights a day and this is only going to cheat myself and my goals. Can anyone help me? Thank you!
Moderator edit: updated subject for clarity
04-22-2020
10:16
- last edited on
03-14-2025
06:07
by
MarreFitbit
04-22-2020
10:16
- last edited on
03-14-2025
06:07
by
MarreFitbit
@Xtalsoburz Thanks for joining us! Sorry for the delay in my reply.
Let me help you with your Charge 2 over counting floors and thank you for troubleshooting this issue. Do you have the AC on at home? There are cases in which external factors like this one may affect the floor count as it may cause a variance in pressure in the room. Also things like gusts of wind, stormy weather and quickly opening a door may cause this.
Let me know how it goes.
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04-22-2020 17:55
04-22-2020 17:55
If the watch can count floors discretely, it should be possible to delete them as well. When will they realize that this issue requires a better fix than has been provided so far? We're still having the same problem, after years of patience and waiting for it to be fixed.
04-22-2020 21:30
04-22-2020 21:30
My Charge 2 has just developed this problem It gave me 58 flights of steps one day recently. I live in the flats of Wisconsin! It was windy out while we were walking, but the path had a maximum elevation change of 6 feet. Tell me about resetting it?