Charge 2 sleep stages not tracked

[ShaunaLee92]

I’ve never had a problem with getting a read of my sleep until last night.. I’ll attach photos to this. I didn’t wake up until morning and was kinda choking as I did and Fitbit has not recorded my sleep pattern. Any ideas why this could be? Thank you

I can’t work out how do attach screen shot but it says sleep time 7hours 45 mins 

sleep quality 

0 times awake

17 times restless 

21 mins awake/restless 

but there is no sleep graph which I normally get and no sleep stages that I normally get either (deep, REM. Light)

i hope this makes sense 

thank you 

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@ShaunaLee92 Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with your missing sleep stages. You may not get sleep stages for the following reasons:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Let me know how it goes.

[LoisHarding]

Same problem here.

Tried all this but nothing.

Has happened since the dreaded firmware update so not expecting any resolution

Very unhappy

[ShaunaLee92]

hi I tried all that and it does seem to work now apart from saying I’ve woke up 30x a night 

[ShaunaLee92]

Mines now went from not tracking any sleep too saying I’m awake most of the night