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Charge 2 sometimes doesn't read heart rate

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‎10-29-2019 10:22 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎10-29-2019 10:22 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

i notice that my Fitbit heart rate sometimes doesn’t work when I’m wearing it is something wrong??

 

 

Moderator edit: updated subject for clarity

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‎10-30-2019 08:51 - last edited on ‎05-17-2025 13:41 by Fitbit Moderator

‎10-30-2019 08:51 - last edited on ‎05-17-2025 13:41 by Fitbit Moderator

@e_colt1 A warm welcome to our Community!

Let me help you with your heart rate reading. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device. 

Let me know how it goes.

Alvaro | Community Moderator

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