09-08-2016 06:16 - last edited on 09-09-2020 10:26 by MatthewFitbit
09-08-2016 06:16 - last edited on 09-09-2020 10:26 by MatthewFitbit
09-11-2016 16:42
09-11-2016 16:42
Hi, @Mkjms16! I've been doing some experimentation with mine in the last week. I don't typically run stairs, but I am up and down flights all day. I already think that the Blaze doesn't do a great job on the stairs. It's especially a problem when you go up and down a flight, like you would with exercise. However, on a normal day when I'm just going up or down, not repeatedly doing it, I'll see something like 27 flights on Blaze and 24 on Charge 2, so not too bad of a difference.
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10-11-2016 10:26
10-11-2016 10:26
10-12-2016 10:24
10-12-2016 10:24
I've been scanning the forum the last couple of days.
I've posted here because like others in this thread, the Charge 2 is logging stairs differently from the One I was using previously. It records much less flights than the One. Not 30 to 1 like the OP, but 7 to 2 is still pretty severe.
I've also noticed that there's another thread where users are complaining about Charge 2 OVER counting stairs.
Sounds like a firmware update is needed.
10-13-2016 00:04
10-13-2016 00:04
10-13-2016 06:50
10-13-2016 06:50
11-19-2016 08:33 - edited 04-01-2024 04:06
11-19-2016 08:33 - edited 04-01-2024 04:06
Hello everyone @Mkjms16 @mrsmac @Mikeylito @Babygiraffe @MakMak, hope you're doing great! Your tracker detects floors using an altimeter, which is a sensor that calculates altitude change based on atmospheric pressure. Atmospheric pressure decreases with increasing elevation, so the tracker calculates elevation gain based on the reduction in atmospheric pressure. Your tracker registers a floor when it detects continuous motion combined with an elevation gain of about 10 feet. Because the tracker looks for continuous motion, pausing too long when going up a flight of stairs can cause the tracker to not count the floor.
10 feet is an average between residential and commercial floor heights. If the floors you're climbing are shorter than 10 feet, you may find that the Fitbit tracker's floor count doesn't exactly match how many floors you've gone up. For example, if you climb 3 floors that are 8 feet tall (for a total gain of 24 feet), then the Fitbit tracker might only tell you 2 floors because it assumes that each floor is 10 feet tall.
Another cause of inaccurate floors is moisture. For example, the pathway to the altimeter on the back of your tracker can become clogged temporarily with sweat. We recommend that your tracker be worn loosely during exercise.
I was wondering, anyone have tried the restart that my friend @Mkjms16 tried after charging the Fitbit? It brought to my attention and wanted to know if someone else tried it too so I can further investigate this.
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11-19-2016 08:54
11-19-2016 08:54
Hello @MarreFitbit!
As a matter of fact, and I apologize for being negligent in reporting this, I tried @Mkjms16's reset solution almost immediately after reading it and IT DID apparently solve the problem of recording "floors" correctly as well as a problem the Charge 2 was having detecting my sleep patterns. Since then, I've been resetting the Charge 2 as the last step before removing the charger.
I'm still using my One tracker in tandem with the Charge 2 as a backup, but I'm relying more and more on the Charge 2 and less on One.
If anybody else attemps this method, make sure you see the Fitbit logo on the Charge 2 when you reset.
That signals to me that I can remove it from the charger.
As a commentary, I don't think this should be necessary and I was really close to returning the Charge 2, but since I've incorporated the reset into my charging routine, I'm reasonably satisfied.
Tag: @mrsmac, @Babygiraffe, @MakMak
11-19-2016 08:57
11-19-2016 08:57
11-19-2016 10:07 - edited 04-01-2024 04:06
11-19-2016 10:07 - edited 04-01-2024 04:06
Thanks for the update my friend @Mikeylito! Alright, would you mind following the steps that @Thray posted here about removing your tracker from your account and adding it again. Let's see if afterwards the restart is no longer needed.
Thanks for stopping by, I'm glad to see a new face like you around @SunsetRunner! Have you try restarting your Charge 2 already? Is this the first time it stopped recording your floors?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
12-21-2016 05:30
12-21-2016 05:30
Is there a "change of altitude vs. time" (a.k.a. rate of climb) component to the stair count? I've noticed that if I walk a route in one direction I get a different count than if I walked it in the opposite direction. The only difference I see is that some of the inclines are steeper in one direction than the other. I do not bother to set "Walk" exercise mode, which would allow me to see the total altitude change observed.
12-24-2016 00:56
12-24-2016 00:56
12-24-2016 08:22
12-24-2016 08:22
Yes the change in altitude needs to be accomplished within x seconds, I don't know what x is.
Also the tracker needs to see that you are walling. IE: no steps counted - no floors given
12-24-2016 08:52
12-24-2016 08:52
LOL we decided to test the feature to see if we could get stairs credit for ascending escalators. In a shopping mall, at Christmas time. Escalators standing still, walking up escalators, elevators standing still, walking in place in an elevator, and simple stairs. We only got credit for actually walking up stairs. We got plenty of strange looks, and we didn't get much shopping done, but we had more fun than we've ever had in a mall at this time of year.
Merry Christmas everybody!
12-24-2016 09:07
12-24-2016 09:07
Try just standing on the escalator and move your arm slightly up/down if it thinks you walking you should get steps
12-24-2016 10:34
12-24-2016 10:34
Hi Rich,
I tried walking up the escalator, pumping our arms. And stomping around inside an elevator. Cheating doesn't work. The Fitbit did not believe me.
Here's a cheat that does work, but you didn't hear it from me 😉
If you need to quickly make up your 250 steps in an hour, or if you're a few hundred steps short of your daily target, grab a hula hoop and spin it for a couple of minutes. You build up steps quickly when hula hooping.
Hula hooping is exercise... sort of 😉
02-15-2017 15:39
02-15-2017 15:39
Hi Maria - Is the tracking then affected if you are in an elevator?
My Charge 2 recorded 35 sets of stairs today, but sadly, I didn't climb any today. I was just an and out of a high rise a lot! Maybe 35 sets of stairs will be my new life goal 🙂
Erin
08-15-2019 15:02
08-15-2019 15:02
I recently lost my Charge 2 and purchased a Charge 3 as replacement. I have a standard "wake up" walk I do which is around 3000 steps and 9 flights of stairs on the Charge 2. I walked it for the first time this morning with my Charge 3 and it registered 20 flights for what the Charge 2 had been reading as 9. The stairs are in a parking garage and a clock tower on a nearby campus and all contain two sets of stairs (zig-zag) for each floor. Just from walking around and going up and down the stairs to my apartment it's already reading a record 36 flights.
09-11-2019 15:50 - edited 09-11-2019 15:50
09-11-2019 15:50 - edited 09-11-2019 15:50
SOLVED: After speaking with FitBit tech support about the inaccurate Flights count (3-4X what it should be), they had me do two things. One is the reset which I had tried already, but the other was simply to "blow gently into the altitude sensor hole". Whichever one it was, and I think it was the latter, the Flight rate is now much closer to my old Charge 2 counts for the same route. It's still slightly higher (about 25-30%, or 12 flights instead of 9 on one route) but it's close enough and consistent enough that I consider it working properly now.