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Charge 2 steps didn't reset from previous day

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‎03-11-2019 17:46 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-11-2019 17:46 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My charge 2 calculated Sunday’s steps then flipped them forward into Monday’s steps 2 minutes after midnight.  So it counted them for my week and then added them into my 1st day of new step counting.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎03-11-2019 18:07

‎03-11-2019 18:07

Mine did this also.  I tried for 2 hours this morning to get it to reset by doing all of the suggestions on the internet.  Very frustrating.

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‎03-11-2019 18:20 - last edited on ‎03-26-2019 09:11 by Fitbit Moderator

‎03-11-2019 18:20 - last edited on ‎03-26-2019 09:11 by Fitbit Moderator

Mine is doing thisa as well!!

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‎03-26-2019 09:27

In response to Acrank

‎03-26-2019 09:27

@Bilcav  @Rgoetz @Acrank It's great to see that you've visited the Fitbit Community!

 

Sorry to hear that your steps didn’t reset at midnight and for the delay in my reply. This may happen when there is a change in timezone (due to travel or DST changes).  You can restart your device as this will help it reset the following midnight but it won’t remove the steps from the affected date.

 

Let me know how it goes.

Alvaro | Community Moderator

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