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Charge 2 steps didn't reset from yesterday

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‎03-11-2019 07:40 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-11-2019 07:40 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My steps will not change they are from yesterday the time the day  and the date are OK  but other than that  everything  else all from yesterday

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎03-12-2019 09:26

‎03-12-2019 09:26

@Zara1 Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your tracker didn't reset the steps from the previous day. Sorry to hear that your steps didn’t reset at midnight. This may happen when there is a change in timezone (due to travel or DST changes).  You can restart your device as this will help it reset the following midnight but it won’t remove the steps from the affected date.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-12-2019 14:51

In response to AlvaroFitbit

‎03-12-2019 14:51

As of now Fitbit seems to be working just fine thank you

Sent from my iPhone
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‎03-23-2019 18:19

In response to Zara1

‎03-23-2019 18:19

@Zara1 thank you for your update and sorry for the late reply. Happy to hear that your Charge 2 is working fine and thank you for confirming this as it may help other members in the same situation.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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