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Charge 2 steps goals not registering on app

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‎02-05-2019 00:35 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎02-05-2019 00:35 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Although I have reached my steps goal and it registers on my app, it doesn’t register my goal for the day. Why?

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎02-06-2019 03:52

‎02-06-2019 03:52

@Taurean Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your steps goals aren't being recognized. Could you share a screenshot of the area you are seeing? Could you also share a screenshot of the activities area?

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-06-2019 05:32

‎02-06-2019 05:32

Hi

Later that day my watch did a clean up and it then recognised the goal achieved for the previous day. Seems to be working ok again now but I have had it before when it recognised my steps but then didn’t give me the goal

 

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‎02-06-2019 10:29

In response to Taurean

‎02-06-2019 10:29

Hi @Taurean Thank you for your reply . @AlvaroFitbit thanks for jumping in. 

 

I'm glad to know that the issue has been solved. Thanks for all the troubleshooting done and you clarification. 

 

Please let me know if we can help you further 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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