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Charge 2 steps not resetting daily.

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‎04-08-2020 07:45 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-08-2020 07:45 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

My Charge 2 is keeping previous days' steps which is adding up multiple days instead of resetting each day.  I have restarted it once but no change.  I can't find a way in the iPhone app to edit or reset steps either.  

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‎04-17-2020 17:57

‎04-17-2020 17:57

Hi @cgodfrey66, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to our attention and for troubleshooting your device before posting over here. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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