Charge 2 stopped holding charge

[Tiggerc1]

Hi

For last 2 days my charge 2 is charging up fine but not holding its charge. After 12 hours I need to charge again. Before this it lasted around 5 days. I did an update a few days ago on software will this be the reason ? Can it be fixed ?

[Nikfattofit]

Good morning I have been having these same issue has anyone replied to the complaint?

[Swannyriver]

I have sent two emails, first one Wednesday and have not heard back from Fitbit yet!

Sent from Tracey's iPhone

[grozsa]

I have had the same problem for a while.  I don't think it is the recent update because my problem has been going on for a while but it is the same as what others have reported.  First, the charge lasted less and less - down from 5 days to about 2 and then 1.  Then it just stopped taking a charge.  I have tried resetting it and I get a vibration but not charging.  it may be that I am using a knockoff charger but it seems others are having the exact same problem.  This is the second Fitbit I have had and both gave up the ghost after an all too short a time. It's a great idea but not well executed. 

[PollyKettle]

They have responded but not to resolve the problem! Buy a new one with discount 25%.

Sent from my iPhone

[Steph1023]

Mine too! This past week my charge 2 would hold a charge for 4 days, now it's less than 12 hours! Driving me crazy! Please get that patch done soon Fitbit!!

[Sampax74]

I may be obvious at this point, but since the last update, I'v had the same problem. I have to charge the Charge 2 twice a day to keep it going and it has been going on for weeks now. At one time my wrist strap broke and the device was unused for two weeks. After that, it worked and held it's charge for 4 days once, but wen't back to it's ~12hr usage soon afterwards. Sending an email to Fitbit too 

[PollyKettle]

Have they told you they are doing a patch. My Fitbit is completely dead! I’m using my Fitbit one to make sure I get my steps in but so many areas absent compared to my Charge! 

[Tiggerc1]

Hi yes they told me they were working on it. I hope it gets fixed soon. It's so inconvenient!

[MJ--19]

Hi, What patch are you referring to?
MJ--19

[Tiggerc1]

There was a software update recently and it's not compatible with android 9.0 pie users. They are working on a fix at the moment. 

[Sea1]

Thank goodness I'm not alone thought I'd broken my fitbit because I'd gone swimming with it on but like other people its gone wrong since the update. Would be helpful if they released a statement to say there's a problem. 

[Stephi81]

I got a reply from my email but it was basically telling me to sync it every 2/3hrs for a few days so they could see what was happening but I work in a busy shop mon/fri & not allowed my phone in shop floor so that was impossible to do, I tried everything advisable, cleaning, syncing to a PC, turning notifications off, all the advice given & in the end, I found my receipt & have taken it back to the shop where I bought it & as it’s a 2yr warranty you get & I’ve only had it 1yr & 2 months, they’ve replaced it for me & I've got the Fitbit charge 3 as they no longer sell the 2’s in Curry’s so if you can find your receipts, I’d recommend taking back to shop if less than 2yrs old x

[PollyKettle]

Unfortunately mine was out of warranty! Might try charging every few hours to see what happens. 

[Swannyriver]

I have done everything they said in the email, disabled and turned everything off fully charged it, synced it whilst on charge. Took it off and the battery didn’t even last 2 hrs! I emailed theme advising if this but no response yet. Unfortunately mine is 2.5 yrs old so out of warranty so I doubt I’ll get a new one. Annoying as it’s the same problem that people are having with ones a lot newer than mine 🙁

[Sea1]

I sent an e-mail 2 days ago had an automated reply to say they had received my enquiry and would get back to me in a couple of days (still waiting).

Has anyone done what they've advised and has it actually worked?

Just charged my fitbit again and logged into the dashboard but it won't syc there's a message saying service issue we are working on it.

Not holding my breath for a solution.

[Nikfattofit]

Yes this is so unfortunate that it's happen to everyone who believe in this company haven't had mine put a year in a half. All they want you to do it buy another!! But I saved to get this one
Sent from Yahoo Mail on Android

[DollyBee]

I'm glad yours was under warranty. We only get one year warranty in the U.S. Thankfully, I was able to get help and was able to get mine working again. I'm so glad.

[Tiggerc1]

Hi mine wasn't under warranty and is still not working unfortunately! This software incident should not have happened. My husband works in IT and the new software should have been thoroughly tested before being rolled out !!

[Tiggerc1]

Hi yes that's Fitbit solution buy another but not in this situation as it's the software that isn't working on mine ! if I bought another 10 they still wouldn't work.

[Tiggerc1]

I haven't had a response to my email. I had to contact them on Facebook message. I got an instant response.