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Charge 2 stopped showing floors

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‎04-30-2020 10:37 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎04-30-2020 10:37 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

Hi there,

I have just noticed my fitbit stopped showing amount of floors. It counted in the past and recently it's displaying zero despite the fact I am actually walking over the hills and also my flat is located on the 3rd floor. 

I did a quick research over the topics here and seen some advices like cleaning small hole at the top of my charge 2 as well as restarting device and changing settings re displaying floors in my app. Unfortunately nothing helped 😞 

Did any of you have similar issue? Is there anything else I could do?

Many thanks in advance.

 

 

Moderator edit: updated subject for clarity

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‎05-11-2020 09:51 - last edited on ‎12-23-2024 10:40 by Fitbit Moderator

‎05-11-2020 09:51 - last edited on ‎12-23-2024 10:40 by Fitbit Moderator

@Justyna82 Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with your Charge 2 not counting floors and thank you for troubleshooting this issue. Since the issue persists I suggest you let our Support team know about this so they can further assist you. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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