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Charge 2 stopped syncing on May 22 Galaxy J3 Prime

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‎05-27-2019 17:35 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎05-27-2019 17:35 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

Seems to be a common topic this month, have had the charge 2 for 1.5 years and my new phone is 7 months old. All the resets and downloads again and it will no longer sync as of May 22nd. Okay guys so whats up? there are allot of us with this issue

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‎05-28-2019 07:44

‎05-28-2019 07:44

@Sandhya60 Welcome! It's good that the community is growing! 

 

Let me help you with syncing your Charge 2 with your phone and thank you for troubleshooting this issue. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

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