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Charge 2 stopped syncing to Windows Lumia 535

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‎11-05-2019 12:32 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎11-05-2019 12:32 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

i cannot connect to my device.

i am running windows 10 on a lumia 535. it used to work about 2 months ago and i have tried a lot of tips on here -

deleted bluetooth pairing and paired again,

rebooted phone,

connected the tracker to the usb charging and reset 3 times.

 

in the app it says 'set up a device', which i then select charge 2 and it finds it, input the 4 digit pin and then it seems to be stuck on finishing up. it then shows a page giving instructions to delete bluetooth pairing.

 

any ideas what to do next? ive not had it a year and the warranty is soon up.

 

 

Moderator edit: updated subject for clarity

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‎11-06-2019 08:56

‎11-06-2019 08:56

@nevblue Welcome! Thanks for being part of our Community!

 

Let me help you with your Charge 2 not setting up and thank you for troubleshooting this issue. Since the issue persist after the troubleshooting I suggest you let our Support team know about it. I noticed that you already have a ticket with them so keep working with the team to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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