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Charge 2 stopped tracking my heart rate

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‎05-17-2024 00:18 - last edited on ‎05-18-2024 06:47 by Fitbit Moderator

‎05-17-2024 00:18 - last edited on ‎05-18-2024 06:47 by Fitbit Moderator

My Fitbit Charge 2 stopped tracking heartrate. It just shows "--". I have reset it, changed the heartrate sensor from "Auto" to "On" and to "Off" and synced several times. I have tightened the wristband and also loosened it and moved it up my arm a little higher. I have deleted the device on the app and added it again as a new device. Nothing seems to work.

Moderator Edit: Clarified subject

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‎05-19-2024 06:29

‎05-19-2024 06:29

Hi there, @Blahhh. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 2 is still not tracking your heart rate. We're here to help! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance!

Maria | Community Moderator, Fitbit


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