Charge 2 stopped tracking my stress score

[Earth12u]

Hi, I have a Charge 2 and recently, an app update showed a new feature, the Stress score, except that it shows no score. I deleted the cache and then data but still no score. Have restarted my phone too. Anyone else have this issue and found a solution? Thank you. 

Moderator Edit: Clarified subject

[LZeeW]

@Earth12u   I'm surprised that this even shows up as an option for you.  The only Charge models that provide a stress management score are the Charge 4/5/6.  Help article  I think it might have something to do with the new app layout.  

[Earth12u]

Ah, interesting. Thank you, although the charge 2 does seem to have all the
required tracking info to do the stress score. Makes sense though, what you
said. 🙏

[LZeeW · Accepted solution]

@Earth12u   I have an educated guess.  Exertion balance looks at physical activity.  All the models that can give a stress score give active zone minutes, not active minutes.  The Charge 2 and 3 give active minutes.  Active zone minutes were introduced with the Charge 4.

[Earth12u]

Ah right. I wonder if the stress score option will disappear for me on the
next update... Thanks for your help. 👍

[LZeeW]

@Earth12u  A different user asked why they could toggle floors when their device doesn't count floors.  A moderator answered that the app is designed this way so users can see historical data -- a previous device might have counted floors.  Your stress management score option won't disappear in a future update, so toggle it off for now.  You obviously take very good care of your Charge 2.  Rechargeable batteries have a lifespan.  They don't last forever.  Your next Fitbit will offer a stress management score.

[Earth12u]

That makes sense. Thank you.

Funnily enough, my Charge 2 suddenly wouldn't communicate with the app, no
matter what I did, this year. Someone had a Charge 2 which they'd rarely
used so I now use that. Lol. I was surprised that the battery still worked,
being uncharged!