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Charge 2, stopped working, glitch, can’t restart

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‎10-30-2021 21:04

‎10-30-2021 21:04

 Initially, my problem started by not picking up my HR during exercise. It looks flat for several long minutes - says for 30 min. I restart my Fitbit and it fixed the problem. Fitbit can now pick up the HR correctly. But it happens more often and I had to restart twice a day to fix this.

 

Finally 2 days ago. Restarting becoming a problem. It wouldn’t restart and it shows a picture of phone, a line of:www.fitbit.com/setup. It keep blinking and show some glitch. Nothing else could fix it nor restarting works anymore.

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‎10-31-2021 18:56

‎10-31-2021 18:56

Welcome to the Fitbit Community, @Cl4udin4.

 

Thank you for trying to resolve the issue with your Fitbit Charge 2 before contacting us.

 

I would recommend setting up your Tracker as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1635731424774.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If you experience difficulties to set up your Charge 2, please follow these troubleshooting steps.

 

Hope this helps.

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