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Charge 2 strap attachments have broken and come off.

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‎07-30-2019 19:53 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-30-2019 19:53 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

Hi there, 

 

Unfortunately, my charge 2s strap, where it connects to the fitbit computer have become damaged and a few crucial plastic parts that insert to the face of the fitbit have broken away. 

 

What is the procedure for obtaining a new strap? 

 

Thank you.  

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‎07-31-2019 11:25 - last edited on ‎03-20-2025 10:46 by Fitbit Moderator

‎07-31-2019 11:25 - last edited on ‎03-20-2025 10:46 by Fitbit Moderator

@Pyotrsk, welcome! It's good that the community is growing! 

Let me help you with your damaged Charge 2 bands. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

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