Charge 2 straps break Charge 3 black screen

[jayv.gan]

Unfortunately I can't fix the black screen problem with my charge 3 and my husband has the charge 2 and both these models straps break all the time. We nearly lost our fitbits because of this. Looking at the charge 4 forum looks like the same black screen problem. Question would you still buy fitbits?

Moderator edit: added label

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community, @jayv.gan.

I'm sorry to hear about the difficulties you experienced with your Fitbit devices. Thank you for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[jayv.gan]

Hello

Thank you for your email.


My watch cannot be repaired because the blank screen is still black after
trying everything. The factory reset means I don't have access on my fitbit
app - not synced, and because of the black screen I can't enter the four
digit pin 😢


After a night's sleep I decided to buy the charge 5 with the discount code
emailed to me by the person helping me on messenger but unfortunately the
discount code didn’t work even though it said- promo success 🥴


I've messenger with screenshots and attach them here too.


Should I cancel my order? Or will you refund me promptly?


Please help.


Kind regards

Jay

Moderator edit: removed personal information. 

[EdsonFitbit]

Thanks for your response, @jayv.gan.

Information about orders is handled by Customer Support. According to our records you've contacted them already. They will let you know how to proceed in this situation. Thank you for your comprehension.

Have a nice day.