Charge 2 stuck at /setup screen (Tried all the standard advice but still no joy)

[BassieR]

Hi,  I'm trying to set up a replacement FitBit Charge 2 with zero luck.  It's stuck on the /setup ticker tape screen and i've done all the FitBit reset, iPhone reset, bluetooth switch off, log out and log back in - done it all multiple times in the order listed elsewhere. My old FitBit has stopped reading the heart rate and I really need it to monitor things.  This replacement was received a few weeks back due to a cracked screen and the old one has only just given up the ghost.

Can anybody help please?

Thanks!

[SteveH]

If it's displaying the setup message it means that the tracker is not connected to your account and that message is all it will display until it is reconnected. I would go through the setup process again: go into the account section of the app by selecting your profile image at the top left of the screen and then select "set up a device". This will then step you through the setup process again.

[BassieR]

Hi, I've done that easily a dozen times, the phone doesn't pick it up and the iPhone screen changes after a while telling me it cannot detect anything, and if my old FitBit is too close it pings the 4 digit code to that device 😞

[SteveH]

That's sounding horribly like you have got a dud. The only thing I can think of that you haven't tried yet is to go into the phone's bluetooth settings and forget / delete any link to a fitbit.

If that's doesn't work then it might be best to get back to customer support.

[BassieR]

Cheers - I've done that too 😞

Thanks for coming back, I'll go back to Customer Support.

[BroKenBabyBlues]

Did you manage to get it fixed? I am having the exact same issue with my versa lite and customer service is telling me to do everything repeatively.... and obviously not working 

[Cdmika]

Also having the exact same problem........done all the steps multiple times.......anyone have any other suggestions>

[Prik]

I have exact same issue.. any luck or solution from customer support?

[BassieR]

Hi all, so nothing worked, I ended up buying a Sense 2 🥴 Tried everything suggested multiple times and it ended up in the bin 👎🏼

[MrsMadonna]

I have the exact same thing going on. I'm wondering if it's an issue on their end and if the app has a new code or something or it's something with the integration with Google.