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Charge 2 stuck on set up screen and won t sync to phone

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‎06-14-2018 00:29 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

‎06-14-2018 00:29 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

Help my charge 2 watch is stuck on the set up screen and wont connect to my app on phone. Which currently says it' synced!?! 

 

 

Moderator edit: Subject for clarity 

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8 REPLIES 8

‎06-14-2018 07:09

‎06-14-2018 07:09

Try a Restart and  do it several times if necessary.

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‎08-02-2018 18:56

In response to SunsetRunner

‎08-02-2018 18:56

Tried restart still no syncing with iPhone in last 27 hrs!! Any other suggestions? Thx

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‎08-03-2018 13:17

In response to FoxgloveFen

‎08-03-2018 13:17

Hey @FoxgloveFen, welcome aboard! Let me ask you this, is the screen of your Charge 2 stuck as well or is it just not syncing? If it is stuck, and you already tried to restart it but the issue persists, I suggest you to let the battery drains out completely and once if shut off, fully charge it and restart it again. Now, if it is just not syncing, I'd like you to take a look at the troubleshooting stated in this help article: Why won't my Fitbit device sync? To fix this issue. 

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
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‎08-11-2018 19:54

In response to HeydyF

‎08-11-2018 19:54

Hi my phone is doing this same thing .. please help .. I need some assistance ! 

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‎08-11-2018 20:54

In response to Ladydis

‎08-11-2018 20:54

I just updated my phone and now although it says it has synced, I have 0 steps for today. It agrees that I have done 10kms and 97 minutes activity just 0 steps. This is on my phone only (which I have restarted, Logged on and off and rebooted), the laptop's dashboard is fine. Please help!

 

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‎08-15-2018 06:53

In response to SunsetRunner

‎08-15-2018 06:53

Hey @Ladydis, it is great to see new faces around! If your Charge 2 is not setting up, I would like you to take a look at the instructions in this help article: Why can't I set up my Fitbit device? If you haven't, please give it a try. 

 

@SunsetRunner, so after you synced your Charge 2, everything appears but the steps, right? If so, I appreciate the steps you have followed to fix this. Now I suggest you to restart your Charge 2 by following these instructions. Then sync it and all the data from your tracker should be transferred to your Fitbit account. 

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
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‎08-15-2018 14:46

In response to HeydyF

‎08-15-2018 14:46

  • Christinechris
 
 
 
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‎01-07-2020 09:35

In response to HeydyF

‎01-07-2020 09:35

Ive tried this and its still stuck on August 5th?

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