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Charge 2 stuck on update bar after charging

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‎08-26-2019 21:40 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-26-2019 21:40 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

So I was charging my charge 2 Fitbit for the night, then when I woke up it said it was still charging at 10% battery life, but it was stuck on that image. So I went on the app and saw that it had an update so I updated it...well now it’s stuck on the update bar, but it’s a full update bar and it won’t go away!! I tried resetting it, turning off my Bluetooth, and even uninstalling the app then installing it and signing back in and then adding the charge 2 to my account again!! But nothing will work!!! It won’t even show me the code to add the Fitbit in my device because of the update bar!! It’s been like this for 2 days!! Someone please help!!

 

 

Moderator edit: updated subject for clarity

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‎08-27-2019 10:24 - last edited on ‎12-25-2024 10:40 by Fitbit Moderator

‎08-27-2019 10:24 - last edited on ‎12-25-2024 10:40 by Fitbit Moderator

@Juliajj526 Welcome! Thanks for being part of our Community!

Let me help you with your unresponsive Charge 2 and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-28-2019 20:24

In response to AlvaroFitbit

‎08-28-2019 20:24

Thank you for your email, I emailed the support team and gave them all
the information. I’m very grateful you reached out to me, I love this
product very much! This has unfortunately happened before with my old
Fitbit and the support team has been there to help as always! I have never
experienced such a great customer support team. Again thank you so much for
reaching out to me. Have a great rest of your day!
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