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Charge 2 stuck on www.fitbit.com/setup

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‎03-02-2024 19:55 - last edited on ‎03-04-2024 05:28 by Fitbit Moderator

‎03-02-2024 19:55 - last edited on ‎03-04-2024 05:28 by Fitbit Moderator

purchased a charge 2 from someone and it always say www.fitbit.com/setup. it will so the pairing numbers but then will not update to newest firmware. nothing else can be seen on the screen but the fitbit .com/setup.

Thank you

Moderator Edit: Clarified subject

 

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‎03-04-2024 05:31

‎03-04-2024 05:31

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 2 is stuck on www.fitbit.com/setup message. I understand where your concern is coming from. We're here to help!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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