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Charge 2 suddenly started going flat in under a day

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‎01-12-2020 18:42 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-12-2020 18:42 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

I've had a Charge 2 for around a year and a half and it has been working fine for months; usually seems to hold a charge now for around 4 days.  Synching via a Samsung Galaxy S8.  Starting last Friday I've had it go flat in under a day three times (Friday, Saturday, Sunday), and from 100% battery at 8am today its down to 75% in five hours.  Nothing has changed in the Android app setting from my perspective.  Has the hardware died, or is there some form of complete reset I can give it to get it back to how it was?

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‎01-13-2020 08:09 - last edited on ‎01-21-2025 08:42 by Fitbit Moderator

‎01-13-2020 08:09 - last edited on ‎01-21-2025 08:42 by Fitbit Moderator

@ajft Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Charge 2's battery draining in a day. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help improve the battery life.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-13-2020 14:01

In response to AlvaroFitbit

‎01-13-2020 14:01

I don't have any problem charging it so I don't understand why cleaning it will help.  It charges to 100%, the app says that it has reached 100%.  It then goes flat in under a day.  It never used to do this, and suddenly started it three days ago.

 

At the moment I can't restart it or do anything because, once again, it has gone dead flat while I was wearing it overnight (from 50% at around 10pm).  Its currently on the charger

 

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