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Charge 2 switched off during sync and will not start back up

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‎11-24-2020 06:11

‎11-24-2020 06:11

Hello,

 

I had to keep my Charge 2 away for about a week as i had broken the strap. After I got the new straps I put the Fitbit for charge to 100% and and it worked for a whole day. But since it wasn't synced, I put it to sync with the app and during that process the device turned off. There is no green light at the back of the device. I tried plugging it into the charger and switching it on by long pressing the button when its connected to the charger but with no luck. Any suggestions what I can do to get it to work again?

 

Thanks,

Anita

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‎11-25-2020 05:49 - last edited on ‎04-30-2025 11:26 by Fitbit Moderator

‎11-25-2020 05:49 - last edited on ‎04-30-2025 11:26 by Fitbit Moderator

@anita0790 It's good that the community is growing! 

Let me help you with your unresponsive Charge 2 and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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