Charge 2 synch'd great - until 7am yesterday (1/29/19) then nada

[MaxU80]

Hello - I've a near perfect Fitbit experience spanning multiple devices.  I really like my Charge 2... until yesterday morning - now it is just a watch that counts steps.

I checked my Samsung Galaxy S9+ Fitbit app yesterday and noticed that my day's steps shown on my Charge 2 weren't showing in my Fitbit phone app.  Not in my (android) table app as well.  Last sync was about 7:30 am yesterday (1/29/19).

I read through the troubleshooting steps and I think I've done them all:

• Moving away from other bluetooth devices
• Purging from my paired bluetooth listing
• Deleting the device from the app on my two formerly connected devices (phone and tablet) (my Fitbit Aria scale is still there and telling me I weigh too much!)
• Finally uninstalling, turning off phone, re-installing Fitbit app and trying to set up my Charge2 again.

Nothing works - my devices' bluetooth "scan" doesn't identify anything as a Charge 2 like it used to - I feel like I have a Fitbit connectivity brick on my wrist.  There are some bluetooth addresses listed as unpaired - but they won't connect.

Is there anything else I should try to restore connectivity between my Charge 2 and the cloud / devices?

Thank you in advance for your patience with my appeal and for any ideas.

Max

[SteveH]

One thing you seem to have not tried so far is a restart of your fitbit as documented in this help file: https://help.fitbit.com/articles/en_US/Help_article/1186/

Give this a few tries as it sometimes doesn't work.

[MaxU80 · Accepted solution]

THANK YOU STEVE!

Resetting my Charge 2 using your provided instructions worked perfectly.  Phone connected and my data was still there.  I will keep that tip handy for the next time.

I did not know there was a re-set process to try.  It took a bit of unanticipated dexterity to maintain charged connection while simultaneously pushing the button - but finally it worked and the device was promptly found by the App setup and I'm back on line.

I very much appreciate your taking the time to provide another option.

Sincerely,

Max