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10-07-2016
16:59
- last edited on
09-09-2020
10:26
by
MatthewFitbit
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10-07-2016
16:59
- last edited on
09-09-2020
10:26
by
MatthewFitbit
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Answered! Go to the Best Answer.
03-20-2019 12:54
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03-20-2019 12:54
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I tried all this, and still... no joy. Really wish a solution could be found, or a replacement sent (not that that would be better if it suffers the same fate.

03-24-2019 09:25
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03-24-2019 09:25
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@dlanders80 the only setting on the Charge 2 for notifications is by holding in the button, this will turn on off notifications on the device itself. This is confirmed since it was a Fitbit update that introduced the issues. Most issues are with the phones global settings, the phones settings for app permissions, and settings within the Fitbit app.
Not knowing anything about iOS but know that when a new Android version comes out it usually takes a couple of months for Fitbit to work out the bugs.
When it comes to receiving hello, it is usually less confusing to start a new thread, since you're asking about iOS I'll move your thread to the iOS board.
11-03-2019 07:19
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11-03-2019 07:19
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I have tried everything I can’t get the notifications to work for text or calls on charge 2. I have deleted the app. I have forgot the device on Bluetooth. I got the code sent to me entered it. I would really like to resolve the problem.

11-03-2019 07:23
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11-03-2019 07:23
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Sent from Mail for Windows 10

11-03-2019 08:15
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11-03-2019 08:15
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Sent from my iPhone

11-03-2019 08:16
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11-03-2019 08:16
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Where can I do this at?

11-03-2019 09:19
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11-03-2019 09:19
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Sent from my iPhone

11-03-2019 09:39
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11-03-2019 09:39
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Sent from my iPhone

12-03-2019 15:16
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12-03-2019 15:16
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I got that to work for me too thank you very much for the help.
12-03-2019 16:38
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12-03-2019 16:38
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Awesome 👍🏽

12-03-2019 19:49
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12-03-2019 19:49
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My text hasn’t worked in months. I was told there is still an issue. Does anyone else have this issue? I’ve done all the troubleshooting and called customer service multiple times.
12-03-2019 20:13
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12-03-2019 20:13
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I did finally get it to work by changing only one setting on my phone. Go to Settings-> Notifications -> Messages -> make sure Notification Center and lock screen are both turned ON.
12-03-2019 20:32
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12-03-2019 20:32
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Sent from my iPhone
12-11-2019 14:10
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12-11-2019 14:10
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My text notifications are not working either (and haven't for months since upgrading to iOS 13)

12-11-2019 14:10
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12-11-2019 14:10
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My text notifications are not working either (and haven't for months since upgrading to iOS 13)

01-25-2020
20:12
- last edited on
01-26-2020
05:27
by
AlvaroFitbit
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01-25-2020
20:12
- last edited on
01-26-2020
05:27
by
AlvaroFitbit
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**Solution for not receiving text notifications but receiving calls**
If you have an iPhone, you must enable Message previews to receive notifications. If this setting is off, you’ll still receive call notifications, but not text notifications. This is unfortunate because your text message notifications will now show the preview on your phone. Like myself, I wanted privacy when I’m away from my phone and someone wants to pick it up. This should be addressed ASAP by the FirBit team. But at this time, this is the only working solution for me.
Cheers!
Moderator edit: removed all caps

01-26-2020 02:36
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01-26-2020 02:36
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Skye Cook
Leopold Primary School
Tuesday/Wednesday/Thursday
Sent from iPhone.
IMPORTANT - This email and any attachments may be confidential. If received in error, please contact us and delete all copies. Before opening or using attachments check them for viruses and defects. Regardless of any loss, damage or consequence, whether caused by the negligence of the sender or not, resulting directly or indirectly from the use of any attached files our liability is limited to resupplying any affected attachments. Any representations or opinions expressed are those of the individual sender, and not necessarily those of the Department of Education and Training.
IMPORTANT - This email and any attachments may be confidential. If received in error, please contact us and delete all copies. Before opening or using attachments check them for viruses and defects. Regardless of any loss, damage or consequence, whether caused by the negligence of the sender or not, resulting directly or indirectly from the use of any attached files our liability is limited to resupplying any affected attachments. Any representations or opinions expressed are those of the individual sender, and not necessarily those of the Department of Education and Training.

01-26-2020 03:15 - edited 06-04-2021 19:04
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01-26-2020 03:15 - edited 06-04-2021 19:04
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@PauperJenkins please don't yell at us.
Yes enable preview gets mentioned several times a week for iOS.
@Scookie22 without knowing anything about your phone, I'm not sure what settings need to be checked.

06-04-2021 10:08
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06-04-2021 10:08
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Finally found a solution. For me, I wasn’t getting notifications until I enabled “show preview” to always in the iOS menu Settings —> notifications —> messages —-> show preview.
basically, I had my phone to display a text on my phone Lock Screen without the entire message. You have to allow your message to come through on a Lock Screen to be able to push to the charge 2. Don’t love that solution as my texts aren’t private on a locked screen.

12-29-2021 19:04
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12-29-2021 19:04
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I have spent hours looking for a solution and this is what finally worked. Thank you!

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