Charge 2 text and call notifications not working

[evance1024]

Just got my charge 2 and text and call notifications not coming through...I have done lots of troubleshoots that I have read about and nothing is working I have iPhone 6s

[gercojs]

someone asked if putting encryption on would you lose data, and I said no. I don't know why people are asking me questions when I am the one who asked a question on here.

[cellogail]

s deleting and then re-installing the app have any effect on data already synched or on anything else? I am just trying to get text/call notifications  on my Charge 2 again.

[Elas1]

I have made sure the sync was set, removed my Charge2 from the app, Deleted the app, Reinstalled the app and re-attached my Charge2 but I got a "bluetooth pairing failed Call Notifications nd all-day sync are disabled for now." I can sync data and set alarms but can not get notifications back on. Any one have any other ideas?

[Elas1]

Just called support. All I needed to do was go into the bluetooth on the iphone and forget the device there. Then turn off bluetooth. Open the app. Turn on bluetooth. Then go to the notification settings. It wanted to pair again and after that all was good.

[mcohen1955]

 I have an iPhone 7 and a fit bit charge2.  I am not receiving my text notifications even though I have it turned on everywhere including on my phone. I have deleted the app and re-downloaded it. I took it out of my Bluetooth list. It asked to pair and I have never received anything asking for a pin number 

[Gailkm]

I got great help from a chat call. Didn’t take too long and it all works now

Sent from Gail

[Crazygirl68]

It worked, thank you I was lost without it 😊👍

[Jo_Baby]

It finally worked for me after disconnecting my Bluetooth, deleting and reinstalling the Fitbit app, restarting my Fitbit, logging into Fitbit and reconnecting my charge 2.  I had the same issue with my Charge, so I  purchased the Charge 2.  I gave my Charge to my daughter and it worked for her.  Oh well.  Lesson learned.

[Cherylv16]

Hey so I tried all steps a few times and it didn’t work. Then I held the side button on my charge 2 and it said “notifications on” 

...now it all works. 

[mcohen1955]

That worked for me too!
Thanks!
--
~~ Michele

[Rich_Laue]

---

@Cherylv16wrote:

Hey so I tried all steps a few times and it didn’t work. Then I held the side button on my charge 2 and it said “notifications on” 

...now it all works. 

---

This is always the first step suggested to try. 

Glad you found it. 

[DavOlJu]

None of the suggestions worked for me.  I played with the button on the side of my Charge 2 and found that, if you hold it, “Notifications” comes up and I had accidentally turned the notifications off.  By depressing the button, I was able to turn them back on.

[Gyer02]

The procedure described above is unacceptable.  If this is what is needed to regain text and call notifications, the software is substandard.  Take the product off the market until you fix the software. 

[Deb906]

This is a very easy way to turn notifications on and off.  It is supposed to work that way in case  you don’t want notifications interrupting you. Not a software flaw at all.

[Pernstar]

This not working. I’ve hade my charge 2 for 4 months & calls/notifications were working & they are not. The instructions did work & it would last a bit 2 weeks before I would have to reset it again. Now the it just doesn’t work at all. Any suggestions?

[Gyer02]

You misread my comment. The suggested action to simplify make it work each times stops by itself is the problem

Sent from my iPhone

[Rich_Laue]

@DavOlJu The ability to turn off notificationznon the tracker was added at the response of thousands of requests to have this feature, and is documented in both the user manual and on the Fitbit help sight .The easiest thing is to add the notification screen that will show you add a glance what the notification status is. 

@Gyer02. I'm not sure which one of the many steps/procedires mentioned above is unaceptable to you . We don't know which one of the hundreds of posts in the thread being looked at. 

@Pernstar not sure which steps above are not working. 

Does the Charge 2 show up on the phones BT, not knowing what phone you have makes it harder to help. 

Does the app have permission to send notifications. 

Is notifications turned on in the tracker, operating system, and app? 

On some phones if the user turns of notifications on the locjk screen they have disabled them from being sent to the tracker.

Has both the phone and tracker been restarted? Sometimes if the phone has a hard lock up completely dhuttingsthe phone off is reauired. just like it would be required in a laptop .They both are simply computers and should in many czsescbe treated the same. 

These are just a few of the things to check that are mentioned above. 

[mcohen1955]

Thanks so much!

[Gyer02]

Based on the number on posts on the site Fitbit has a problem.


Sent from my iPhone

[Mymanhood]

I would second that!