10-07-2016
16:59
- last edited on
09-09-2020
10:26
by
MatthewFitbit
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10-07-2016
16:59
- last edited on
09-09-2020
10:26
by
MatthewFitbit
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Answered! Go to the Best Answer.
03-27-2018 12:48
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03-27-2018 12:48
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bluetooth is setup and has no issues. the iphone reports that it is connected to the iPhone. the iPhone notifications are set properly.
fitbit is not sending text or call notifications or they are unintelligible to the iPhone.
this worked briefly when initially set up. no changes were made.

03-27-2018 14:31
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03-27-2018 14:31
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Have you checked the notify stop center on the IPhone? Restarted the phone and the Charge 2?
While viewing the clock on the Charge 2 did you try holding on the button?
03-27-2018 14:46
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03-27-2018 14:46
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Notify is ON
Sent from my iPhone

03-27-2018 15:06
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03-27-2018 15:06
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Sent from Gail
03-27-2018 15:06
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03-27-2018 15:06
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Notify is on.
I have not restarted the Fitbit.

07-01-2018 15:55
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07-01-2018 15:55
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Hi,
I tried your steps with my iPhone X and followed it with 5 resets of the Fitbit. Sent myself a text and no joy. I've had my 'bit for about 18 months and I'm not sure when it stopped sending notifications - a few months ago probably. I guess I will call Fitbit support unless you have other advice specific to iPhone X. Thanks for clear instructions, though they were a little outdated for iPhone X menus.

07-01-2018 17:16
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07-01-2018 17:16
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Sent from my iPhone
07-01-2018 17:56
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07-01-2018 17:56
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Sent from my snazzy iPhone X! Autocorrect mischief likely but hopefully humorous!

09-23-2018 18:30
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SunsetRunner
09-23-2018 18:30
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This was sooooo much help. Thank you!!!!!!!!
09-24-2018 08:04
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09-24-2018 08:04
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Make sure you have require encryption on. When you want to send a test do it like 3 times and it should go through.

11-20-2018 16:57
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11-20-2018 16:57
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No luck with Samsung note 5.
Any ideas?
Donna

12-05-2018 05:28
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12-05-2018 05:28
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Thank you it worked!
12-05-2018 12:59
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12-05-2018 12:59
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Sorry @VeniceM I'm not sure of what steps worked.
12-07-2018 04:45
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12-07-2018 04:45
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I just simply disconnect all my Bluetooth connection in my iPhone. Uninstall and reinstall the Fitbit app. Went to settings making sure Fitbit notification is on. Set up the Fitbit app log in. Turn on Bluetooth and connect fitbit. Then turned on the call n text notification in Fitbit app. Sync it and tried to call my phone and it worked.
12-19-2018 04:27
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12-19-2018 04:27
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Thankyou so very much for helping me!! My question was answered before I even asked it!! My notification had gotten turned off on my fitbit itself! So easily fixed. But frustrating to figure out!! Lol.
01-31-2019 08:40
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01-31-2019 08:40
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I also tried everything listed and I was about to give up. I did finally get it to work by changing only one setting on my phone. Go to Settings-> Notifications -> Messages -> make sure Notification Center and lock screen are both turned ON. I had deselected the Notification Center for messages and for some reason this inhibits the messages from going to my Charge 2 HR...
The weird thing is that the change is in the Messages settings not in the Fitbit settings.
03-17-2019 06:39
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03-17-2019 06:39
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I tried removing the app and removing from Bluetooth, and reinstalling but it’s still not working

03-17-2019 06:40
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03-17-2019 06:40
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Same here

03-17-2019 13:45
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03-17-2019 13:45
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Does the Charge 2 shit up as a trusted device on the phone? I assume notifications are turned on the Charger 2. Hold in the button to check, or if the notifications screen is enabled the trap over to it.
Also when asking about a c phone poblem it is helpful to know which phone. I
03-18-2019 09:17
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03-18-2019 09:17
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