Charge 2 tracking fine, but it isn't syncing with my app

[SunsetRunner]

my charge 2 is tracking perfectly fine. However, the app isn't syncing anymore and no matter how many times I hit the sync button or pull down the page to sync it nothing changes.

[marshwren]

Same thing happened to me, starting 2 days ago.  Any ideas?

[Mindyjetset]

I have same problem all

of a sudden. Tracking my steps but won’t sync at all in challenges or on my other apps. Just stopped working out of the blue 

[marshwren]

I checked for software updates. Finally just restarted it. Hold button on Charge 2 until it vibrates. Seems to have worked but who knows???

Sent from my iPhone

[Catmosie0]

I’m having the same problem.  I restarted it but no luck. I have discovered that my Bluetooth can’t find my Fitbit.  Any ideas on how to fix it?

[Cameron_KF]

Welcome to my world. I have gone around in the circles with a similar issue. My Charge 2 has been funny since Jan 2019, which it stopped syncing, but eventually I got it to work with my phone (Nokia 8 running Android Pie) again out of brute force (removing the device from the app, and sweating it out whilst it refuesed to be found/connected again). The unit still refuses to connect to either of my laptops of my desktop (all Windows 10).

I would suggest not wasting your time with the twitter support team, they will give you the canned response with a link to the troubleshooting page which will ask you to:

-restart bluetooth

-restart app

-restart tracker

-remove tracker from account and try to reconnect

-remove all bluetooth devices from phone and try reconnect

It is worth having a go, but the entire process can take a while, so it is frustrating that they continually ask you to try this sequence, not to mention trying to reconnect all your other devices if you get to the last step.

[marshwren]

Sent from my iPad