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Charge 2 tracks steps but shows blank screen

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‎11-02-2019 05:38 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎11-02-2019 05:38 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

Almost a week ago my Fitbit Charge 2 screen went blank. It tracks my steps, sleep, etc. I have tried restarting it and I get nothing. I've had my Charge 2 for less than 2 years. I've noticed that I've lost messages from friends. I'm going to let the battery die and then recharge it to see if it restarts. Any ideas until then?

 

 

Moderator edit: updated subject for clarity

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‎11-03-2019 08:29

‎11-03-2019 08:29

@MamaSquid Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Charge 2 screen not working and thank for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email. 

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-03-2019 08:59

‎11-03-2019 08:59

Hi, mine is exactly the same. Screen went blank today and despite resetting it and it being fully charged etc, it’s still blank. It is currently still tracking all activities but it’s obviously pretty useless if I can’t see the screen. I contacted the Fitbit live chat but they just offered 25% towards a new device as mine is over 2 years old. 
Any advice anyone? 

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