Charge 2 unresponsive after deleting from Fitbit app

[Sher_rah]

Hi,

I upgraded from a Charge 2 to a Versa 2. When I deleted the Charge 2 from my app (Pixel 3) the Charge 2 screen went black. The battery was fully charged when I removed it. I tried resetting it (connected to charger and holding power button down for 10 seconds 3 times in a row) and had no results. The device is not vibrating when it is plugged in or displaying any lights.

I have tried the following:

- Resetting multiple times

- holding the button when it is not attached to charger

- changed power sources

- Read every suggestion available via Google. 

- Left it charging (ensured connections met) for 12 hours.

How do I resolve this? I received the Charge 2 on Xmas day 2017 and aside from the firmware update removing text notifications and the green light never turning off I haven't had any issues with it. 

Thanks in advance 

[AlvaroFitbit]

@Sher_rah Welcome! Thanks for being part of our Community! Sorry for the delay in my reply.

Let me help you with your unresponsive Charge 2 and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[Sher_rah]

Thank you, when should I expect to receive an email?