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Charge 2 vibration and results in steps and stairs are not accurate.

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‎05-27-2019 04:33 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎05-27-2019 04:33 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

i already restared my tracker many times and updated all necessary updates.I ensure that notifications are switched on in app and in tracker. still not working. It coubts steps even im just sitting and counts stairs even i didn't climb any. kindly help please. 

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‎05-28-2019 05:46 - last edited on ‎06-17-2025 07:45 by Fitbit Moderator

‎05-28-2019 05:46 - last edited on ‎06-17-2025 07:45 by Fitbit Moderator

@ftallag Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your damaged Charge 2 and thank you for restarting it. Since the issue persist please let our Support team know. I noticed that you already have a ticket with them so please keep working with the team.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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